Refund policy

We deliver to mainland France (Corsica included) and the countries of the European Union. You decide the carrier:

  • Chronopost
  • Colissimo
  • UPS
  • Mondial Relay
  • TNT
  • DHL

RATES OF SOME CARRIERS, FOR INFORMATION PURPOSES

France & Monaco:

– In Colissimo Tracking delivered to the address of your choice (delivery without signature, tracking, commitment in 2 working days)

From 0 to 500g: 5.99 euros

From 500 to 1kg: 7.36 euros

From 1 kg to 3 kg: 9.55 euros

From 3 to 5kg: 11.73 euros

From 5 to 7 kg: 13.92 euros

From 7 to 10 kg: 17.15 euros

From 10 to 15 kg: 19.81 euros

From 15 to 30 kg: 27.79 euros

– With Mondial Relay delivered to Point Relay - France, Belgium and Luxembourg

(About 4 working days)

From 0 to 500 g: 4.50 euros

From 500 g to 1 kg: 5.10 euros

From 1 to 2 kg: 5.90 euros

From 2 to 3 kg: 6.60 euros

From 3 to 5 kg: 7.90 euros

From 5 to 10 kg: 12.40 euros

From 10 to 15 kg: 14.90 euros

From 15 to 30 kg: 18.50 euros

(Delivered against signature)

We deliver free of charge to Reims & its close surroundings for a minimum order of 60 euros.

We can send all other the word for the items, small and medium size furnitures. Please contact us for a delivery out of France : coucou@leschosesparticulieres.com

WITHDRAWAL

Orders placed on our website are shipped from Reims (in Champagne). It is possible to pick up your order at the SHOWROOM (free option to choose in the delivery method). Please make an appointment in advance at coucou@leschosesparticulieres.com.

RETURN AND REFUND

You have a period of 14 days upon receipt of your package, object or piece of furniture, to change your mind about your purchase. You must return the goods at the latest within 14 days of sending your withdrawal. Shipping and return costs are your responsibility. Please send us a message to coucou@leschosesparticulieres.com

Only products returned as a whole will be taken back, in their original packaging, complete and intact, and in perfect condition for resale. If this condition is met, the refund will be made within 30 days.

It's always boring so, if necessary, do not hesitate to ask us for additional information before any purchase (photos, measurements, etc.).

In order for the deadlines to be respected, the customer must ensure that he has communicated exact and complete information concerning the delivery address (such as, in particular: street number, building, staircase, access codes , names and/or intercom numbers, telephone number.). The times indicated are indicative times, corresponding to the average processing and delivery times. The company SARL LBP cannot be held responsible for the consequences due to a delay in delivery not being its fault.